The Antalis Academy Making Appointments by Telephone Workshop

Who's the course for?

This is part of 4 workshops aimed at salespeople who are fairly new to selling and those who have never had the benefit of any formal training. For optimum results we recommend that delegates attend all 4 workshops to ensure that they benefit from all aspects of the sales function. However, the workshops can of course be attended on a standalone basis.

The Antalis Academy The Antalis Academy

Course Syllabus

It all starts by making an appointment to get in front of a decision maker or influencer. Appointment Making is an activity which is often feared and put down at the bottom of the list.

The content will cover

  • The need for telephone appointments
  • Having the right attitude
  • Preparation for appointment making
  • Positive phraseology
  • Opening words and “hooks”
  • Pros and cons of using a script
  • Getting past the “gatekeeper” and  through to the decision maker
  • Selling the benefits of an appointment
  • Structure of the appointment call
  • Typical objections and resolution
  • Gaining commitment and asking for the appointment
  • Theory into practice by role play using telephone recording equipment followed by critique

This workshop is presented in conjunction with the IPIA(The Independent Print Industries Association). Full details of the organisation can be found here

Course Cost*

  • Booking one place workshop  cost £150 per place
  • Booking two workshops places cost £130 per place
  • Booking three workshop places cost £110 per place
  • Booking four workshop places cost £100 per place

This structure  would apply both if one attendee booked a place on four different workshops or four attendees from one organisation booked four places on one workshop.

*To book multiple places, please email Single bookings can be made by completing the form below.

Location & Booking

The Antalis Academy Coalville, Leicestershire.
6th March 2018 | 10:00am - 4:00pm

To book yourself onto the course, fill out the form below.

Tutor Profile

Julie Biddle

The workshop tutor, Julie Biddle has worked in the print industry which provides her with a good understanding of both print clients and their customer challenges. She has been delivering training for many IPIA member companies for over 12 years now which further re-enforces her credibility and empathetic approach. Julie also has a wealth of experience in sales so can empathise with the delegates and provide real case studies and workable solutions.

Unfortunately, this course has already past.